Hardly Normal and the no-service technicians.

The Fridge, my hideous white plastic laptop, spontaneously disassembled its hinge before I went on holiday, and so went in for repair. I called the retailer (Harvey Norman) yesterday to ask if it was ready. "Uh, no, theyre waiting for parts, it should be ready next week" was the reply, after the technician looked up my account.

Fair enough. Not the best result, but fair enough.

Until later in the day when I got a call from a different technician. "Your laptop's been ready for a week, are you going to come pick it up?"

I may well complain.